More Than Software: Why Edict Systems is a Trusted EDI Provider

When companies decide to outsource or grow their Electronic Data Interchange (EDI) operations, they aren't just looking for software, they are looking for a trusted partner. Far too often, organizations find themselves trapped between managing complex in-house mapping or relying on third-party support teams that lack responsiveness and deep industry knowledge.

At Edict Systems, we earn our clients' trust every day by taking the complexities out of EDI. Whether we're helping suppliers navigate new compliance requirements or buying organizations to outsource their EDI operations, our focus is always on building strong relationships and providing proven expertise. Here is an inside look at common challenges businesses face before choosing Edict Systems and how our approach in supporting them makes a difference.

A common pain point we see is internal resources getting stretched to their limit, leaving many companies without the resources needed to meet their growing EDI needs. For suppliers, this often looks like a need for an easier way to exchange documents with their customer(s). For buying organizations, the need for a new solution often stems from legacy systems being sunsetted or key technical staff nearing retirement. Maintaining EDI with an in-house system requires a dedicated team to maintain. That team often ends up spending hours managing transactions and translation mapping rather than working on strategic IT projects.

“The reason we had to look to find someone else to work with and ended up with Edict Systems was because of a need to find better ways of doing things so that us as developers could use our time in other areas also instead of just in the EDI realm.”

— Henry C. | Associated Food Stores (AFS)

“The traditional EDI routes were more costly, the cost far outweighed the number of PO's being sent to them [suppliers] from UNFI Canada.”

— Wena J. | UNFI Canada

How does Edict Systems approach support differently? 

At Edict Systems, we believe an EDI provider is only as strong as the team that backs it up. We work to earn your business every day, using every interaction as a chance to prove the value of our partnership. Our mission is to provide our valued customers and their trading partners with high quality EDI solutions and ongoing support, so they get the most out of their chosen solution.

Here’s how Edict Systems makes that difference every day:

• Speed & Accessibility: Answering calls in under 15 seconds 99% of the time
• US-Based Support: Direct access to a knowledgeable EDI Customer Support team who strives to solve issues on the initial call
• Personal Touch: Building genuine relationships where our team works to understand specific client business processes, so they aren't starting from scratch every time they call

“I've gotten to know the people at Edict very well. There's a wonderful personal touch to them, and you don't always see that in a company... I feel comfortable with them, and I appreciate how they've helped me be successful in my job."

— Henry C. | Associated Food Stores (AFS)

“The value that Edict Systems brings is the great customer support. They're always willing to help and there's always a strong relationship and expertise.”

— Megan M. | Edict Systems

“The most common feedback we receive from customers is the fact that our support department is very friendly, very responsive, easy to work with.”

— Aaron V. | Edict Systems

Read more about how EDI solutions and a strong support network go hand-in-hand here.

What gives the Edict Systems team the most satisfaction when working with customers? 

The most rewarding moment is building genuine relationships and making sure our clients know we are always here to walk them through any new process or question.

“What we typically hear most from our clientele is that our support team is the most helpful that they've ever experienced in EDI."

— Brittany S. | Edict Systems

For suppliers who have never done EDI before, stepping into it can feel overwhelming. We remove that fear right away by providing direct, hands-on guidance through their initial transactions. Getting to see our customers' businesses grow and being able to scale their solution with them, guiding them through the process of setting up a new connection is a rewarding experience.

For buying organizations, satisfaction comes from knowing that we help take tedious, time-consuming tasks off their plate, so they can focus on strategic priorities. By helping them to streamline business processes and partner connectivity, we ensure their operations run smoothly. When their business grows and expands, whether that be introducing new suppliers to their stores or growing into a new industry, they don’t have to navigate it alone. We are here as a resource, having worked in a multitude of industries including grocery, retail, healthcare supply chain, automotive, and manufacturing. Customers can rely on us to help implement complex new requirements seamlessly.

“[Having more suppliers able to process EDI] has reduced the amount of time our team spends entering manual invoices into our system.”

— Wena J. | UNFI Canada

"We've taken on a warehouse of Pharmacy products... I as an EDI coordinator had never dealt with that before and they have... So, [we’ve used] them as a resource as we've jumped into that arena and started to head down that path.”

— Henry C. | Associated Food Stores (AFS)

“Our expertise in doing EDI in other industries has really helped us to work with them [AFS], lay out a project plan, and implement the project."

— Rick F. | Edict Systems

Optimize Your Automotive Supply Chain with Edict Systems

At Edict Systems, we believe you aren't just selecting an EDI service, you are partnering with a dedicated team committed to keeping your supply chain moving. We work to earn your business every day, turning every interaction into an opportunity to prove the value of our expertise.

Whether you are a large buying organization or a supplier just getting started with EDI, our team is here to ensure your success. If you are ready to unlock the value our EDI solutions and partnership can bring to your business, contact our EDI experts today so we can assess your needs and find a comprehensive solution that's right for you.