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Electronic Data Interchange (EDI) is an advancing business tool with ever-changing trading relationships and requirements. While the technology handles the data, a strong solution is only truly effective when backed by an established network and an experienced team that can support your business needs. Choosing the right EDI provider means finding a partner that aligns with your goals, has reliable expertise, and has a support team that understands the importance of continuous support and communication.
Why Working with an Experienced Support Team Matters
An experienced team is what helps a business turn a technical solution into a strategic advantage. Proficient EDI providers have long-standing trust with their customers, understanding their history and specific business needs. This knowledge ensures that as your business grows your provider can offer solutions that support your goals and help solve EDI-related issues faster and easier. This level of support helps create a competitive advantage as well as:- Flexibility and Scalability: Supporting tens to hundreds of trading partners and the ability to adapt to changing requirements
- Compliance: Staying up to date with the latest industry requirements and ensuring suppliers remain compliant with your requirements and mandates or their customers' requirements or mandates
- Security: Implementing security measures to protect your data and maintain industry standards
At Edict Systems, we understand EDI and trading relationships are the foundation of our customers’ businesses. Our Customer Support team supports an extensive trading network, making it easy for businesses to connect to their partners. Our network is evidence of our long-standing partnerships that help enhance our customers’ supply chain efficiency and operational success.
The Edict Systems Difference - Support is the Backbone of EDI
At Edict Systems, we believe an EDI provider is only as strong as the team that backs it up. We work to earn your business every day, using every interaction as a chance to prove the value of our partnership. Our mission is to provide our valued customers and their trading partners with high quality EDI solutions and ongoing support, so they get the most out of their chosen solution.
Our Customer Support team is US-based and available at no charge via phone or email from 8 AM to 8 PM Eastern, Monday through Friday. We are committed to providing excellent service, and we pride ourselves on answering the phone in under 15 seconds 99% of the time. Our teams work to resolve your case during the initial call to help keep your supply chain EDI operations running smoothly.
Additionally, we value our customers’ input regularly, encouraging customers to share their feedback on a regular basis. Our team reviews these responses in a continued effort to provide customer-first support and to help when deciding how to improve our solutions.
The Value of a Strong Support Team
Working with Edict Systems’ EDI experts offers many benefits. Our attentive Customer Support team is always willing to help, making sure customers leave the interaction with their questions resolved. The most common feedback we receive from customers is that our customer support department is friendly, responsive, and easy to work with, and we believe this is what sets us apart from other EDI providers. We are proud to be frequently referred to as the most helpful team our customers have ever experienced in the EDI industry.In addition to our customer support, we take pride in offering a suite of proven solutions including:
- WebEDI - Our cloud-based EDI subscription service that makes the process of exchanging EDI documents quick and easy. We support suppliers that have one to hundreds of customers, so they can start doing EDI with their valued customers.
- EnterpriseEC - Creates one secure connection for all EDI trading partner communications for buying organizations and suppliers looking to connect their existing ERP, MRP, or business system to an EDI solution.
- Cloud-based EDI Translation & Data Mapping - Integrates EDI with any existing ERP, MRP, business, or accounting system, handling EDI translation and data mapping for you and eliminating the need for in-house translation software.
- ManagedEC - Our fully outsourced EDI program that allows buying organizations to focus on what their business does best instead of managing EDI operations. Our EDI Coordinators manage and monitor all supplier trading initiatives and relationships.
- EDI Onboarding & Enabling Programs - Helps buying organizations maximize EDI participation and their EDI investment by helping their suppliers do EDI. We manage suppliers from initial communications and EDI-enablement to ongoing support.
Learn more about the value Edict Systems’ customer support team provides in this short video.
We do EDI so you don't have to®
An EDI provider’s experience and a strong customer support team are keys to a successful EDI partnership. Having access to a provider with deep industry knowledge and a reliable support team ensures that your business can make the most out of your EDI solution. Edict Systems is committed to providing excellent service and using our industry experience to help empower buying organizations and suppliers. We understand that selecting the right EDI solution is a strategic decision, which is why our dedicated customer support team is here to guide you when you need support.
Whether you are a large buying organization or a supplier just getting started with EDI, our team is here to ensure your success. If you are ready to unlock the value EDI can bring to your business, contact our EDI experts today so we can assess your needs and find a comprehensive solution that's right for you. For questions specific to our customer support team, visit our website to learn more about our support services.